Shipping Policy
Custom Metal Products strives to utilize superior packaging techniques to protect your orders from freight damage. Even with the precautions taken by our Shipping Department, freight damage does occasionally occur. It is the responsibility of the consignee to thoroughly inspect the shipment at the time of delivery and note any damages, with as much description as possible, on the Bill of Lading or refuse the shipment. How the shipment is received by you or your customer determines how the freight claim is issued and handled. If the shipment is refused, Custom Metal Products has the responsibility of filing the freight claim. If the shipment is accepted, dependent on the carrier’s claim filing policy, the freight claim may need to be filed by the consignee. All damage needs to be reported to your Custom Metal Product Sales Representative as soon as possible so that we can begin the replacement process.

Note: Always add the note “Subject to inspection” in the comments area of the Bill of Lading. This gives you 24 hours after the acceptance of delivery, to open the packaging and inspect for concealed damage. If concealed damage is found, contact the freight carrier immediately with a description of the damage. You may be required to hold the damaged material for inspection by the carrier.

     Shipping Policy (PDF)

Warranty
Custom Metal Products’ doors and frames are unconditionally guaranteed against defects in workmanship and materials for one (1) year from invoice date.

Should any defect be discovered during the inspection process at the time of delivery, Custom Metal Products will either repair or replace their product at no charge to the customer depending on project specifications.

Should any defect be discovered, written notice must be submitted with a copy of the original invoice to:

Custom Metal Products
 150 Division Drive
 Wilmington, North Carolina 28401
 (866) 893-3338 Voice
 (866) 963-1355 Fax

This warranty does not extend to acts of vandalism or improper storage before and during installation.

It does not cover material defects due to adverse jobsite conditions and all doors and frames are required to have been properly installed for use for their intended purpose.

This warranty does not cover costs of installation of replacements provided by this guarantee.

Custom Metal Products reserves the right to be the sole judge in the determination of liability and method of correction and does not warrant or accept liability of any work done without written consent.

This warranty is the only warranty provided to the purchaser. There are no additional warranties express or implied.

     Warranty (PDF)

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